Frequently Asked Questions

Have a question? Explore our FAQs here. If you still can’t find the answer you’re looking for, feel free to reach out to us directly via email or by using our Contact Us form.

How do I initiate a return?

What is Vidux Wholesale's return policy?

How long does it take to receive a refund?

Can I drop-off my return items?

What if I receive a damaged, defective, or incorrect item

Are there any items that cannot be returned?

Can I exchange an item

What shipping methods are availbale?

How long will it take to get my package?

Do you ship internationally?

What payment methods are accepted?

Do you offer free shipping?

How can I expedite my order?